CAREERS AT DRYAD NETWORKS

Forests are burning, and the stakes have never been higher. Wildfires are breaking records year after year, causing billions in damages, devastating ecosystems, and pumping massive amounts of CO₂ into the atmosphere. But it doesn’t have to be this way.

At Dryad Networks, we’re taking action with cutting-edge tech to stop fires before they spread. Based in Berlin-Brandenburg, we develop Silvanet, the world’s most advanced wildfire detection system. Our solar-powered IoT sensor network detects wildfires within minutes, enabling rapid response to stop fires in their tracks before they can spread.

But we’re not just about fire detection. We’re on a mission to revolutionize forest management with a forest analytics platform - the ‘app store for the forest.’ Imagine tools for detecting illegal logging, optimizing forest health, and so much more. We’re even developing an autonomous wildfire suppression drone system to tackle fires at their very first spark.

If you’re passionate about combating climate change, harnessing technology to protect the environment, we want you on our team.

We are looking for a Customer Success Manager to join our team in Berlin. In this role, you'll play a key part in guiding our customers throughout their journey, ensuring they have an exceptional experience every step of the way.

Responsibilities:

• Provide end-to-end support to our international customer base, ensuring seamless product onboarding and continuous support throughout the customer journey.

• Foster strong, long-term relationships with our customers by proactively monitoring usage, providing guidance, and identifying opportunities to optimize their experience. Advocate for best practices and encourage full product adoption.

• Collaborate closely with reseller partners, providing on-the-ground support, resources, and training to help them effectively sell, implement, and support our solution in diverse markets.

• Serve as the voice of the customer in the organization by collaborating with sales, product, and engineering teams to communicate customer feedback, needs, and challenges.

• Establish, improve and monitor customer service checkpoints, together with business and technical teams

• Early and late (7am–9pm) scheduling to align with international customers possible after onboarding is completed

Required skills, knowledge and experience:

• 3+ years of hands-on experience in Customer Success Management of an IoT hardware and/or SaaS solution, with a focus on improving customer satisfaction, retention, and product adoption

• Strong analytical and problem-solving skills, with the ability to articulate technical concepts and guide customers through product setup, integration, and troubleshooting.

• Familiarity with the ecosystem around IoT hardware devices (firmware, cloud platforms, data processing) and how they integrate with customer environments.

• Strong interpersonal skills and experience in managing and growing existing customer accounts by understanding their business goals, aligning IoT product value, and proactively addressing needs.

• Excellent spoken and written communication skills in English and German.

Nice to have:

• Bachelor degree in a technology or communications related field.

• Experience with Zendesk, HubSpot, Google and Atlassian Suites

• Familiarity with technical project management and roadmap planning.

• Experience working with sales and business development

Perks:

• Work for a company where purpose meets innovation - combating climate change and protecting our planet are at the core of what we do.

• Enjoy competitive compensation and a company-sponsored pension plan. Have a stake in our success with equity options, so you can share in the growth you help create.

• Free beverages, regular team events, and two great locations: our buzzing office in Berlin Mitte, steps from Hackescher Markt, or our R&D hub in Eberswalde, surrounded by the tranquillity of the forest – where innovation meets nature.

• Learn something new every day in a collaborative, professional, and supportive environment that fosters personal and professional growth.

• Shape the company culture alongside a team of more than 50 talented colleagues from 20+ countries.

This is an interesting and challenging role and would suit a confident self-starter, willing to work with others and on their own initiative.

We encourage everyone regardless of age, gender, identity, race, ethnicity, nationality, religion and sexual orientation to apply for this position. We aim to build a diverse team with an inclusive approach.

Please send applications to: hr@dryad.net